DON’T GIVE YOUR CALLERS THE SILENT BORING TREATMENT: EXPLORE TELEPHONE HOLD MESSAGE (THM)

Delivery of certain important information to the customers while the call is on hold or they are being transferred from one department is a service known as Telephone Hold Message. This service is primarily used by organizations or businesses for the purpose of marketing and to create brand awareness among the masses. History 70% of… Continue reading DON’T GIVE YOUR CALLERS THE SILENT BORING TREATMENT: EXPLORE TELEPHONE HOLD MESSAGE (THM)

WIN CUSTOMERS OVER THE PHONE WHILE ON HOLD

  When a prospective customer calls your company regarding an inquiry or information, he is already half sold on your sales pitch. It is important that from here on you focus on further building upon his interest and curiosity. This goal can be achieved by using effective telephone hold message. Because it is these golden… Continue reading WIN CUSTOMERS OVER THE PHONE WHILE ON HOLD