DON’T GIVE YOUR CALLERS THE SILENT BORING TREATMENT: EXPLORE TELEPHONE HOLD MESSAGE (THM)

Delivery of certain important information to the customers while the call is on hold or they are being transferred from one department is a service known as Telephone Hold Message. This service is primarily used by organizations or businesses for the purpose of marketing and to create brand awareness among the masses. History 70% of… Continue reading DON’T GIVE YOUR CALLERS THE SILENT BORING TREATMENT: EXPLORE TELEPHONE HOLD MESSAGE (THM)

SOLVE CUSTOMERS’ QUERIES WITH EFFECTIVE & INNOVATIVE INTERACTIVE VOICE RESPONSE (IVR)

If technologies have taken huge leaps in all sectors, how can audio sector sit on back seat? Now, you may ask what such revolutions in audio industry are. Well, there are many, but to name major two revolutions. 1) Interactive Voice Response (IVR) 2) Telephone Hold Messages (THM). There is a lot to discuss on… Continue reading SOLVE CUSTOMERS’ QUERIES WITH EFFECTIVE & INNOVATIVE INTERACTIVE VOICE RESPONSE (IVR)