Any company, regardless of size should always endeavor to achieve quality customer service. This ensures that you can retain the customers you have but also makes it easier to attract new customers through your reputation. A rising frustration for customers is poor communication, most notably frustrating phone call quality. It a good rule of thumb… Continue reading WHAT IS THE PRUDENT CHOICE THESE DAYS TO KEEP CUSTOMERS FROM HANGING-UP?
On hold messages are a great way to sustain interest of callers and at the same time advertising your business. In fact 85% of callers prefer on hold messages over silence. It is proven that callers stay on the line up to 25% longer when provided with on hold messages compared to silence or mere… Continue reading GUIDELINES TO CHOOSE TELEPHONE HOLD SERVICE PROVIDER
Delivery of certain important information to the customers while the call is on hold or they are being transferred from one department is a service known as Telephone Hold Message. This service is primarily used by organizations or businesses for the purpose of marketing and to create brand awareness among the masses. History 70% of… Continue reading DON’T GIVE YOUR CALLERS THE SILENT BORING TREATMENT: EXPLORE TELEPHONE HOLD MESSAGE (THM)
If technologies have taken huge leaps in all sectors, how can audio sector sit on back seat? Now, you may ask what such revolutions in audio industry are. Well, there are many, but to name major two revolutions. 1) Interactive Voice Response (IVR) 2) Telephone Hold Messages (THM). There is a lot to discuss on… Continue reading SOLVE CUSTOMERS’ QUERIES WITH EFFECTIVE & INNOVATIVE INTERACTIVE VOICE RESPONSE (IVR)